via IBM – Social business overview.

Once considered a lagger when it comes to providing enterprise ready tools and services, IBM is now one of several leading consulting services firms who are looking to rapidly get in front of the Social Media curve. As with their push in the Business Process Management (BPM) space over the past two years, they are quickly providing offerings; combination of services, software, tools and assets, designed to help an organization operationalize their use of social media.

IBM joins companies like Infosys who have been providing comprehensive solutions for engaging with consumers, influence their purchase decisions and provide post-purchase assistance online. While the marketing organizations with many companies are looking for ways to harness the power of social media to improve their brand online, product and sales teams are looking for more effective ways to deepen engagement with customers to both foster innovation as well as monetize the interaction. To do this effectively the platform must have the ability to spans multiple channels and provides a seamless experience across web browsers, mobile devices and tablets.

Customer will soon realize however that an application or SaaS solution that provides a series of API’s to Twitter, Facebook and the growing number of social networks is not sufficient. To effectively implement a comprehensive social media strategy, an company must also address the organization impacts these tools will have on existing business processes and operating procedures. Communication to customers which was once limited to only a small group within the organization is now in the hands of a larger number of employees. Business must come to grips with the reality that hundreds of employees will have the ability to engage with customers through these platforms. Education programs and clear editorial guidelines will need to be established to ensure “the right” message is maintained across the organization. Additionally, social media like most online transactions happen 24 hours a day,7 days a week. The traditional, “we’ll get back to you in 48 hours” is a recipe for failure for a business looking to conduct a larger portion of their business via online channels.

It will be interesting to see how IBM and others address this challenge over the next 2 years.

Their new website Change.gov publishes news releases, information about the President-elect, Vice President-elect and information about the various individuals Barack Obama has chosen to work with him in the White House. It is also a great place for you to post your ideas to help our country get back on track.

You can also apply for a job in the Obama-Biden administration!

The great thing about IM is that you can continue maintaining a straight face much, much longer than you could if you were attempting to pull this off face to face. If I didn’t have to get back to work I could have probably kept this conversation going for another 20 minutes.

I have changed the names to protect the innocent (and the gullible):

Colleague: Hi there
Me: Hi
Me: Did you know that Sandeep has an illegitimate child with a girl he met in Canada?
Colleague: NO, get out!
Me: Yeah. It slipped out at lunch
Colleague: I just read People at the dr. office and it was about teenage pregnancy 700K
Me: Wow .. That’s high
Colleague: what meeting do you have this afternoon
Colleague: trying to keep track of all interviews we have
Me: At first he didn’t really want to talk about it. It appears she trapped him or something like that
Me: Then she found out he wasn’t a US citizen
Colleague: does he keep in contact with the child?
Colleague: was she Indian?
Me: Canadian French
Me: I think he does. He said its hard because of the distance
Colleague: that’s why you gotta keep protected
Me: Plus, she can’t immigrate to the US because he doesn’t have citizenship
Colleague: are they still dating?
Me: Not sure. I think they only have the kid in common.
Me: The girls name is Avril. Means April in french [Can you tell that I went to an Avril Lavigne concert the week before?]
Colleague: how old is she?
Colleague: I’m sure his parents were not to pleased
Me: 12 YO
Colleague: What?
Me: Not sure if he’s told them
Me: He went to school in Canada before he came to the US
Colleague: isn’t he 25
Colleague: that means he had her at 13
Me: No. He’s older
Colleague: 28
Me: I think that’s why he had to come to the US. His parents disowned him. He’s parents are pretty religious
Me: I think they had an arranged marriage for him. But the girls family called it off.
Colleague: wow
Colleague: you are like the Enquirer
Me: Just goes to show .. you never really know somebody
Colleague: does he give $$ to support
Colleague: so the mother was really young when she had Avril
Me: He went to High School in Canada. They meet at school.
Me: I think they both were very young
Me: I’m sure he helps out
Colleague: I’m getting [my daughter] a chastity belt
Me: Good idea

This exchange has really made me reevaluate how much I can really “trust” a conversation I am having with someone over the internet (via email or IM). Especially when I can’t fully gauge the intent of the message they are sending. My point is this. When I speak with someone face to face, I use body language to judge the validity of what they are telling me. Without that sensory input, I become much more vulnerable and have to “trust” that the information they are communicating to me is the truth. Internet communication relies on a much higher level of trust than I realized before this little experiment.

Of course .. now that people know I like to play pranks over the net .. my trust-worthness has just dropped several points!

You can see an example of this in the sidebar of my site.  The second column now displays a Twitter badge that displays my last 5 Twitter postings (affectionally known as “tweets”).The code was provided by Twitter (http://twitter.com/badges).  You can select one of three styles of badges.  I am using the HTML version that immediately leverages the CSS file I use to control my site’s presentation. 

To learn more about Twitter check out this video.

To learn more about badges check out:

• Flicker Badges
• Twitter Badges
• Dilbert Widget

Enjoy. 

I normally don’t have a problem explaining new technologies to people but Twitter really caused me to pause and think.  

A Twitterer for more than a few months now I find it a great way to stay in touch with friends and colleagues.  Now that I use Twitterific I am able to submit and track Twitter posts all day long.

Cali Lewis (of GeekBrief.TV) latest show discussed a video created by the team at CommonCraft Show that does a great job explaining how Twitter works and why you would want to use it.  It is really short and worth watching.

Technorati Tags: DC Comics, Zuda, Web Comics

Title: Alpha Monkey
Writer/Artist: Bobbie Rubio/Howard M. Shum
Summary: In a misguided attempt to save his son from the destruction of Earth by a comet (which then happens to miss the Earth entirely) a scientist rockets his son into another dimension. The child ends up on a parallel world ruled by Monkeys! Given unique powers by the planet’sbananas, the young boy fights off invading monsters as the planet’s new defender, Alpha Monkey! 

Title: This American Strife
Writer/Artist: Jason Longo
Summary: A quirky, humorous “Dear Diary” recounting of the artist’s observations on life, This American Strife is a sharp-witted visual stab at editorial blogging. 

Title: Battlefield Babysitter
Writer/Artist: Matthew Humphreys
Summary: In a family of superheroes, in a city of superheroes, in a world of superheroes, Katherine Fields is a babysitter. But when a routine night of babysitting turns into a villainous invasion, Katherine finds herself transformed into a super strong heroine. At $8.00 and hour, it’s going to be a long night. 

Title: Black Swan
Writer/Artist: Mulele Jarvis
Summary: A young college student, Nina, is embroiled in a 500-year-old vendetta when she encounters a spirit bound to a mystic dagger left on her doorstep. Implicated in murder and on the run from a detective possessed by a rival spirit it’s up to Nina to relive an age-old battle without dying in the process. 

Title: Dead in the Now
Writer/Artist: Corey Lewis
Summary: When Braz – a young, cynical boy – discovers the world’s first authentic zombie he decides to end Earth’s monotonous routine and usher in an age of zombie-infested, chaotic adventure! Gathering supplies and weapons, Braz sets his friends up like modern, urban Lost Boys with himself as their Pan. 

Title: The Dead Seas
Writer/Artist: Pop Mhan
Summary: Legions of undead controlled by Necromancer warlords destroy life as we know it, plunging the Earth into a futuristic Dark Age. But it’s adventure and romance on The Dead Seas as a swashbuckling young pirate named Devin teams up with an adventurous crusader name Luna. Armed with the secret of Pandora’s Box, they set out destroy the Necromancers and save the world. 

Title: The Enders
Writer/Artist: Tim Smith III
Summary: Aluna didn’t ask to be given godlike power and she certainly didn’t ask for her parents to be killed in the process – but the enigmatic alien known as The Ender works in mysterious ways. Without time to grieve, Aluna is tasked with using her power to save the Earth from imminent destruction. The only question how? 

Title: High Moon
Writer/Artist: David Gallaher/Steve Ellis
Summary: It’s the fading days of the Old West in the late 1890’s when an enigmatic drifter, Matthew Macgregor, ambles into the dusty town of Blest, Texas. The nights are cold in Texas as Werewolves secretly haunt the town, but Macgregor has a supernatural secret of his own. When the sun sets it’ll be a showdown at High Moon.

Title: Leprenomicon
Writer/Artist: Greg DelCurla/Fernando Ruiz
Summary: In old Ireland, when the banshee sings for you it means that your time on this Earth is coming to an end. But American Michael O’Connor refuses to take this news lying down. With the (forced) help of a kidnapped Leprechaun, he intends to solve the mystery of his own death even if it turns the world of faeries, gods, and plain old normal folk upside down. 

Title: Raining Cats and Dogs
Writer/Artist: Sho Murase
Summary: A young, snake-haired gorgon named Mika, winds her way through the contemporary, everyday wonderland of dating, work, after-hours adventures and everything in between alongside her friends Apple (a rokurokubi energy-vampire), Feebe (a bake-neko cat girl) and Akiha (a normal human).

If you are planning to be in NYC on Oct 30th check out the launch party. For an invitation, go to ZudaComics.com for more information.