I don’t usually expect companies to response when I post a comment about their service on Twitter, Facebook or other social networking site. Hell, I often can’t get a company to respond when I post a message to them directly on their Customer Service web pages or email addresses. Hertz how ever does a good job of monitoring Twitter and addressing comments (both positive and negative).
In the past when I have had problems with a vehicle they have directed me to the right support option and when I post positive comments (like above) they say thank you. I respect an organization that makes an effort to “hear” what their customers are saying.
You just have to love the simplicity of badges and widgets. Badges are simply code that allow you to incorporate functionality into your web site. Flickr, Facebook and even Twitter provide you with some simple code that when dropped into an HTML/PHP/ASP/.Net page on your site pull content from those sites into yours.
You can see an example of this in the sidebar of my site. The second column now displays a Twitter badge that displays my last 5 Twitter postings (affectionally known as “tweets”).The code was provided by Twitter (http://twitter.com/badges). You can select one of three styles of badges. I am using the HTML version that immediately leverages the CSS file I use to control my site’s presentation.
I normally don’t have a problem explaining new technologies to people but Twitter really caused me to pause and think.
A Twitterer for more than a few months now I find it a great way to stay in touch with friends and colleagues. Now that I use Twitterific I am able to submit and track Twitter posts all day long.
Cali Lewis (of GeekBrief.TV) latest show discussed a video created by the team at CommonCraft Show that does a great job explaining how Twitter works and why you would want to use it. It is really short and worth watching.
